India Experience
Freelance Corporate Trainer
As a Consultant, I add value to Organizations, Startups, and Educational Institutions by designing sustainable Business Strategies, Frameworks, and Business Models for their success.
As a Trainer , I shape careers of individuals or groups ranging from students to working professionals by delivering Leadership, Soft skills, Sales, Performance Management, and a variety of other training programs.
Operations Manager
Successfully scaled up the business to a tune of 3Cr worth of revenue during my tenure.
To achieve this milestone, I thoroughly enjoyed training team members on Sales techniques, defining and managing Process Compliances, Leakage prevention of business leads, and onboarding Student Accommodation providers from the European Countries, Canada, and the U.S..
Digital Marketing Manager
Contributed in generating revenue by overseeing end to end process of Digital Marketing campaigns. Onboarded 10 new clients in a period of 3 months, and streamlined the process of Performance Management.
Assistant Manager Operations
From managing Customer Service Quality of the entire contact center, to transitioning an IELTS exam marking process from the UK, and saving operational cost of £27k through two Yellow Belt projects, the tenure was full of learning and growth.
Managing stakeholders, Yearly Audits, Risks and Compliances, SLAs, and ensuring readiness to deploy Business Continuity Management Plan always kept me on my toes.
The feeling of accomplishment by Identification and quantification of Value Addition projects always kept me connected to the core purpose of the organization.
Designing and implementing a Customer Satisfaction Framework, and documenting processes as per ISO90001 standards added value to my list of competencies.
Quality Analyst
Maintained service advocacy by continuously coaching and mentoring the front line advisors on improving their quality of Customer Service.
The business insights I generated and shared with the stakeholders helped in improving overall customer experience. A smooth transition of a process from the UK proved to be another testimony of my contribution to the success of the organization.
The design and implementation of a process adherence guide for the new process not only made the processing of transactions simple and error free, but also improved the speed of execution.
Process Expert
Trained new joiners and tenured agents on the launch of new Claims Adjudication Standards and Process Knowledge. Managed accuracy and quality of transactions to ensure flawless processing of Insurance claims.