Mastering Workplace Communication and Soft Skills : 24 Hours : Offline/Online

Table of Contents

Day 1: Communication Skills (8 hours)

1. Introduction to Communication Skills
   • Importance and Benefits
   • Types of Communication
2. Verbal Communication
   • Elements of Effective Speaking
   • Techniques for Active Listening
3. Non-Verbal Communication
   • Body Language
   • Facial Expressions
4. Written Communication
   • Email Etiquette
   • Professional Writing Techniques
5. Feedback and Constructive Criticism
   • Giving and Receiving Feedback
   • Handling Criticism Positively

Day 2: Teamwork and Collaboration (8 hours)

1. Understanding Team Dynamics
   • Stages of Team Development
   • Roles and Responsibilities within a Team
2. Building Trust and Rapport
   • Importance of Trust in Teams
   • Strategies to Build and Maintain Trust
3. Effective Collaboration Techniques
   • Tools and Technologies for Collaboration
   • Promoting Inclusive Participation
4. Conflict Resolution
   • Identifying Sources of Conflict
   • Conflict Resolution Strategies
5. Fostering Creativity and Innovation
   • Techniques to Encourage Creative Thinking
   • Collaborative Innovation Practices

Day 3: Leadership and Emotional Intelligence (8 hours)

1. Introduction to Leadership
   • Different Leadership Styles
   • Identifying Your Leadership Style
2. Emotional Intelligence (EI)
   • Understanding EI
   • Importance of EI in the Workplace
3. Developing Self-Awareness
   • Techniques for Self-Assessment
   • Mindfulness Practices
4. Managing Emotions
   • Strategies for Emotional Regulation
   • Managing Stress and Pressure
5. Empathy and Social Skills
   • Building Empathy
   • Enhancing Interpersonal Relationships

Additional Resources and Activities

• Case Studies and Role-Plays
• Group Discussions and Brainstorming Sessions
• Interactive Workshops and Exercises
• Q&A Sessions and Feedback